In An Emergency

If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.

North Surrey Veterinary Emergencies service

Our out-of-ours emergency provider is the North Surrey Veterinary Emergencies service.

NSVE is a veterinary service dedicated to providing care for pets and their owners ‘out of hours’, when the ‘daytime’ practices are closed. They are staffed by dedicated critical care ‘intensivist’ vets and nurses, all with much experience in the field of emergency work and boast excellent facilities on-site, with all the diagnostic and therapeutic equipment required to deal with any emergency.

If you have an out-of-hours emergency, please call the NSVE on 0208 783 2850.

What Constitutes An Emergency?

  • Acute severe lameness 
  • Breathing difficulties 
  • Collapse or significant weakness 
  • Difficulty urinating (particularly in male cats) 
  • Eye problems 
  • Flystrike in rabbits & guinea pigs 
  • Ingestion of toxic substance or food (some poisons can be absorbed through the skin) 
  • Loss of thirst or appetite (rabbits & guinea pigs especially) 
  • Opens wounds with significant bleeding 
  • Seizures 
  • Snake or other animal bites 
  • Swallowing hazards (toys, food, socks, string etc.) 
  • Swollen abdomen or retching (particularly in large dogs) 
  • Trauma such as a road traffic accident, fall, or crushing injury 
  • Vomiting and/or diarrhoea for more than 24 hours, especially if depressed

Poison Guide

Please click here to visit a website with a chocolate toxicity calculator for pets.

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