Welcome 

Keeping each other safe - Service update (May 2021)

Firstly, and most importantly, thank you to all our clients, old and new, who remain understanding and patient while we navigate continuing to care for your pets whilst keeping each other safe.  

We will continue to introduce changes at the practice and look forward to the time when we are able, once again, to welcome our clients inside, but for the time being and until further notice, our service will be as follows:

Opening hours

Reduced weekday opening hours of 9am-6pm; Saturdays 9am-12pm.

Appointments

Please telephone the surgery to book appointments.  See ‘Visiting the Practice’ below.

Payment

Please telephone the practice to make payment unless we are able to take contactless payment on the day.

Surgical procedures

We are now carrying out all emergency and routine surgery, though wait times may be slightly longer than usual due to increased demand and backlog.

Annual vaccinations

Annual vaccination appointments are now available, and reminder text messages have resumed.  If in doubt about when your pet’s vaccine is due, please telephone the surgery.

Telephone/email appointments

We may offer you a telephone or email consultation if we are unable to offer an appointment on the day and where it is practicable to do so; please note these appointments will have a consultation charge. 

Repeat medication, worming and flea control medication, and food orders

Please phone the practice (01932 855856) or email ([email protected]), giving your surname, pet’s name and required medication/food and where possible please provide an up-to-date weight of your pet.  Please leave a message if we are unable to take your call.  We are receiving an extremely high volume of calls at the moment, but we will always get back to you as soon as we are able.  When your items are ready for collection, we will contact you, taking payment over the phone (see ‘Visiting the practice’ and ‘Self-isolating and vulnerable clients’ below).

 

Visiting the practice

Arrival:  For everybody’s safety and comfort, we would like to avoid queues forming outside the practice. Where possible, and certainly if coming by car, please phone to let us know you have arrived and we will let you know when the vet is ready to see you.

Appointments:  If your visit is for an appointment, in most cases we will treat your pet without the need for you to come into the practice, but please be assured you will receive a face-to-face consultation at the door both prior to and after your appointment.  In the unlikely event that it should be necessary for you to enter, which will be at the vet’s discretion, appropriate PPE must be worn and social distancing strictly adhered to.

Collections: If collecting medication or food, we will bring this out to you. Where possible, please collect between 11.30am and 3.30pm to avoid busier surgery times.

Self-isolating and vulnerable clients

Please note we will deliver pet medicines and diets to our clients who are self-isolating or vulnerable.

In the event of a temporary closure

If it should become necessary for us to close temporarily, one of our associate practices or our Out of Hours practice will be able to treat your pets in the case of a medical emergency and appropriate messages will be left on our answerphone and on the website.

 


Welcome to our practice website. This site has been designed to provide you with an insight into our veterinary practice, the team and the services we offer.

Our professional team is committed to providing quality care and treatment to your pet who we consider to be a member of your family.

You will also find a comprehensive range of general pet care fact files and useful pet care links that you are free to access whenever you need to.

We hope you enjoy browsing our website.

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12 York RoadWeybridgeSurreyKT13 9DTTel: 01932 855856Fax: 01932 858897find us
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